tkpk5 Privacy Policy
— How We Protect Your Data

1. Introduction

tkpk5 is committed to protecting the privacy and personal data of every individual who uses our platform. We understand that the information you entrust to us is sensitive, and we take our responsibility as a data steward seriously. This Policy sets out — in clear and accessible language — exactly how we handle personal data in connection with the operation of the tkpk5 online betting and gaming platform.

This Policy applies to all personal data we process relating to: registered account holders; visitors to the tkpk5.io website who have not created an account; individuals who contact our support team; and individuals who participate in promotions or surveys conducted by tkpk5.

tkpk5 operates primarily for players based in Bangladesh and handles all data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. We do not make decisions based solely on automated processing where those decisions would have a significant legal or similarly significant effect on you without human review.

2. Personal Data We Collect

2.1 Account Registration Data

When you create a tkpk5 account, we collect the information you provide during registration. This typically includes: full legal name, date of birth (to verify the 21+ age requirement), email address, mobile phone number, and your preferred currency (BDT). You may also be asked to set a username and password at this stage.

2.2 Identity Verification Data

To comply with our Know Your Customer (KYC) obligations and to prevent fraud and money laundering, we may request copies of identity documents such as: National ID Card (NID), passport, driving licence, or a utility bill or bank statement as proof of address. This information is used solely for verification purposes.

2.3 Financial Data

When you make deposits or withdrawals, we collect transaction records including: the payment method used (e.g., bKash, Nagad, Rocket, Upay), transaction reference numbers, amounts in BDT (৳), and timestamps. We do not store full payment account credentials — these are handled directly by our certified third-party payment processors.

2.4 Usage and Activity Data

We automatically collect data about how you use the tkpk5 platform, including: pages visited, games played, bets placed, session duration, and in-platform actions. This data helps us improve the platform experience, detect unusual activity, and resolve disputes.

2.5 Technical Data

We collect certain technical information automatically when you access the platform, including: IP address, browser type and version, device type and operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6), referring URLs, and cookie identifiers. This data is used primarily for security, fraud prevention, and platform optimisation.

2.6 Communication Data

If you contact our support team via live chat or email, we retain records of those communications, including the content of your messages and our responses. This information is used to resolve your query, improve our service quality, and maintain a record of our interactions with you.

3. How We Collect Your Data

We collect personal data through the following primary channels:

• Direct input: Information you provide when registering, verifying your account, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data gathered automatically through cookies, server logs, and similar tracking technologies when you browse or interact with the tkpk5 platform.
• Third-party sources: Where necessary, we may receive verification data from identity verification service providers, fraud-detection partners, or payment processors to supplement information you have provided directly.

4. How We Use Your Personal Data

tkpk5 uses your personal data for the following specific purposes:

5. Legal Basis for Processing

tkpk5 processes personal data only where we have a valid legal basis to do so. Depending on the nature of the processing activity, we rely on one or more of the following legal bases:

• Contract performance: Processing is necessary to fulfil our obligations under the Terms & Conditions you have agreed to — for example, managing your account and processing transactions.
• Legal obligation: We are required by applicable law to process certain data — for example, to conduct identity verification under anti-money-laundering (AML) obligations or to maintain financial records.
• Legitimate interest: We process certain data where we have a legitimate business interest that is not overridden by your privacy rights — for example, detecting and preventing fraud, improving platform security, and conducting analytics.
• Consent: Where we rely on consent as our legal basis — primarily for marketing communications — you are free to withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

6.1 Third-Party Service Providers

tkpk5 may share your personal data with carefully selected third-party service providers who assist us in delivering our services. These include: payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard gateway providers); identity verification and KYC service providers; fraud detection and cybersecurity vendors; analytics and platform performance monitoring tools; and customer support software providers. All such third parties are bound by data processing agreements that require them to protect your data and use it only for the specific purpose for which it was shared.

6.2 Game Content Providers

Certain games available on tkpk5 are delivered by certified third-party game studios including Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, and Spribe. These providers may receive limited technical and session data necessary to deliver and certify their games. They are contractually prohibited from using this data for any purpose other than the delivery of their gaming content.

6.3 Legal and Regulatory Disclosure

tkpk5 may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of tkpk5, our users, or the public. We will always seek to limit such disclosures to the minimum data required.

6.4 No Sale of Personal Data

tkpk5 does not sell, rent, lease, or otherwise trade your personal data to any third party for commercial purposes. Your data is not a product at tkpk5 — it is information we hold in trust on your behalf to provide you with a safe and reliable betting and gaming experience.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function efficiently, to remember user preferences, and to provide analytical information to website operators. tkpk5 uses cookies and similar tracking technologies (such as web beacons and local storage) on the tkpk5.io platform.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that help detect suspicious activity. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings — such as your preferred language or currency — to personalise your experience.
• Analytics Cookies: Help us understand how users interact with the platform so we can improve performance, fix errors, and optimise the user experience. Data collected is aggregated and anonymised wherever possible.
• Marketing Cookies: Used only where you have provided explicit consent, to deliver relevant promotional content or to measure the effectiveness of marketing campaigns. These are not placed without your agreement.

7.3 Managing Cookies

You can control cookie settings through your browser preferences. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the tkpk5 platform, including account login and financial transactions. Detailed instructions for managing cookies are available in your browser's help documentation.

8. Data Security

tkpk5 employs a layered security architecture to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• TLS 1.3 / 256-bit SSL encryption for all data transmitted between your device and the tkpk5 servers.
• One-way cryptographic password hashing (bcrypt with salting) — your password is never stored in readable form.
• Segregated data storage — financial data is processed exclusively by certified payment processors and is never stored on tkpk5 application servers.
• Role-based access control (RBAC) — internal access to personal data is restricted to staff members who have a documented operational need for it.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• 24/7 automated intrusion detection and anomaly monitoring across the platform infrastructure.
• Two-factor authentication (2FA) available to all tkpk5 account holders and mandatory for internal staff accounts.

9. Data Retention

tkpk5 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following retention guidelines apply:

• Account data: Retained for the lifetime of your active account and for a period of 5 years following account closure, to meet legal and regulatory obligations.
• Financial transaction records: Retained for a minimum of 7 years in line with anti-money-laundering record-keeping requirements.
• Identity verification documents: Retained for the duration of your account and for 5 years post-closure, unless a longer period is required by law.
• Customer support communications: Retained for 2 years from the date of the last communication, unless the matter is subject to ongoing legal proceedings.
• Analytics and usage data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes; identifiable usage data is deleted after 13 months.
• Marketing consent records: Retained for as long as you remain subscribed to marketing communications, plus 1 year following withdrawal of consent as evidence of prior consent.

When data is no longer required, tkpk5 securely deletes or irreversibly anonymises it. Secure deletion involves overwriting stored data using industry-standard methods that prevent recovery. Physical media containing personal data is disposed of via certified secure destruction processes.

10. Your Rights

As a tkpk5 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all legitimate requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data we hold about you and to receive information about how it is being processed.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. Many basic details can be updated directly within your account dashboard.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. This right is subject to overriding legal obligations that require us to retain certain data.
• Right to Restriction of Processing: You may request that we temporarily restrict the processing of your data — for example, while a dispute about accuracy is resolved.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another service provider where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interest or for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

11. Marketing Communications

tkpk5 may, with your explicit consent, send you marketing communications relating to our products, promotions, bonuses, and seasonal offers — for example, promotions tied to the Bangladesh Premier League (BPL), IPL, T20 World Cup, or cultural events such as Eid and Pohela Boishakh. Marketing messages may be delivered via email or SMS.

You can opt in to marketing communications during account registration or at any time through the notification preferences section of your account dashboard. You can opt out at any time by clicking the unsubscribe link in any marketing email, updating your preferences in your account dashboard, or contacting our support team directly.

Withdrawal of marketing consent will not affect the delivery of transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent as part of our service delivery and are not subject to marketing opt-out preferences.

12. Children's Privacy

The tkpk5 platform is strictly for individuals who are 21 years of age or older. tkpk5 does not knowingly collect, process, or retain personal data from any individual under the age of 21. If we become aware that personal data has been submitted by or in respect of a person under 21, that data will be immediately deleted and the associated account will be permanently closed.

If you are a parent or guardian and believe that a minor has registered on the tkpk5 platform or provided their personal data without your knowledge, please contact us immediately at [email protected] and we will take prompt action to investigate and resolve the matter.

13. Changes to This Privacy Policy

tkpk5 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will notify registered users via email or a prominent notice on the tkpk5 platform at least 7 days before the changes take effect.

The effective date at the top of this Policy will always reflect the date of the most recent revision. The current version of this Policy will always be accessible at tkpk5.io/privacy-policy. We encourage you to review this Policy periodically. Your continued use of the tkpk5 platform following any update constitutes your acknowledgement of the revised Policy.

14. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way tkpk5 handles your personal data, please contact our dedicated privacy support team using the details below. All communications should be submitted in English. Our support team is available 24 hours a day, 7 days a week.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or seek an independent legal remedy. tkpk5 takes all privacy complaints seriously and is committed to resolving them fairly and transparently.